Refund policy

Cancel at any time from billing settings. Cancellation stops the next renewal; the current period runs to its end and you keep access and your remaining allowance until then.

We do not pro-rate a partly used month. If something on our side stopped you using what you paid for, tell us within the billing period and we will make it right.

A yearly plan cancelled inside the first fourteen days, with less than ten per cent of the first month's token allowance consumed, is refunded in full.

Packs are prepaid and valid for 365 days. An untouched pack can be refunded within fourteen days of purchase.

Once a pack has been drawn on it is non-refundable, because the tokens have been spent with a model provider on your behalf. Plan allowance is always consumed first, so a pack bought as headroom is usually still untouched.

A call that fails is not billed. If a failure did debit your wallet, that is a bug — send us the usage log entry and we will credit it back and fix the cause.

Email us from the address on the account with the payment reference and what you would like done. We answer refund requests within three working days.